|check out what I have for meat!|
So I was pretty disappointed when the lid to my dairy 8 quart slipped on the counter and the knob fell off.
I called Farberware's 800 number, 800-809-7166 isn't so easy to find, but find it I did! Can I tell you how amazing of a customer service experience this was? In this day and age of long queue waits on the phone and being given the runaround by companies, this was not at all the case with Farberware!
My friendly customer service rep, Richard G, was nothing but pleasant over the phone. He said if it is a factory defect they will send me a replacement for free. Within an hour of looking at the photo I emailed (to his personal email at the company, not some anonymous address), he replied to me, stating indeed they would replace it for free. And actually I am getting not the glass top (which I never really loved), but the stainless top, which is my preference.
As the music I love is always on my mind, I could not help but state:
Farberware is built to last!
And so is Jerry, whom I continue to thank for being part of such an important venture.
There are times that you can beckon
There are times when you must call
You can shake a ton of reckoning
But you can't shake it all
There are times when I can help you out
And times that you must fall
There are times when you must live in doubt
And I can't help at all
Three blue stars / Rise on the hill
Say no more, now / Just be still
All these trials / Soon be past
Look for something / Built to last
Wind held by the collar
Got a cloud held by the breeze
You can walk on coals of fire
But sometimes you must freeze
There are times when you offend me
And I do the same to you
If we can't or won't forget it,
then I guess we could be through
One blue star / Sets on the hill
Call it back / You never will
One more star / Sinks in the past
Show me something / Built to last.
Built to last till time itself
Falls tumbling from the wall
Built to last till sunshine fails
And darkness moves on all
Built to last while years roll past
Like cloudscapes in the sky
Show me something built to last
Or something built to try
There are times when you get hit upon
Try hard but you cannot give
Other times you'd gladly part
With what you need to live
Don't waste the breath to save your face
When you have done your best
And even more is asked of you
Let fate decide the rest.
All the stars / Are gone but one
Morning breaks / Here comes the sun
Cross the sky now / Sinking fast
Show me something / Built to last